07. Januar 2019

Senior Collaboration Systems Engineer in Berlin



Firm Summary
White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.
With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.
It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.
Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.
Position Summary
The Senior Collaboration Systems Engineer will provide the Firm with expertise in design, implementation and support of enhanced collaboration systems platforms and solutions.  The senior role will provide an overall guidance and mentorship to the Collaboration Team and will have a higher level of knowledge and expertise in a wide array of technologies we employ at the Firm.  Focus will be user experience and ensuring the integration of solutions between our Unified Communications, Messaging, Audio Video and Networking systems are designed to deliver effective and intuitive collaboration platforms.  Provide implementation and documentation of solutions.  Act as a 3rd level escalation to operational and production issues.  Perform other duties as required by the Firm.
Our Compliance Team
Technology at White & Case plays a key role in enabling our lawyers is practicing law around the world.
Our team comprises of three functions: Business Services – who maintain, develop and support our enterprise systems, Operations – who design, build and support our communications and data centre operations, and Support Services – who provide desktop, meeting and training support in the Firm’s offices. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.
Globally-minded and diverse, our team covers a range of technical disciplines and business skill sets. This encompasses from business analysts, data architects, application developers and engineering staff covering range of technologies that include virtualisation, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state of the art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capability and mobile devices. Our Shared Services centres provide Service Desk and Operation Centres that providing support and monitoring of Firm systems 24 x 7.
Working closely with our business services colleagues in support of the Firm’s Finance, HR, Marketing and KM Information Technology systems Drawing, Global Technology Services is at the heart of the Firm’s global operations.
Duties and Accountabilities1

  • Responsible for comprehensive designs: properly planning and articulating how each piece impacts the other parts of the solution, the existing environment, and any future roadmaps of the overall collaboration systems platforms portfolio.
  • This position will serve as the final escalation point for all Messaging, Unified Communications, Audio Video and Networking functions.
  • Assess and identify appropriate solutions to be integrated into the collaboration systems platforms and make recommendations for implementation.
  • Follows Firm project management processes to onboard any solution, building business cases with assessing ROI and presenting the solution to management for approval consideration.
  • Leads projects assigned by updating project status, resource management and tracking project success.
  • Provides leadership of the overall function’s objectives and goals and mentorship to other members of the Collaboration Team.
  • Oversees the day-to-day operation of various collaboration platforms including hardware/software support, training, and special projects.
  • Maintains excellent communication with PMO and management on all tasks and projects.
  • Responsible for communicating with customers, peers, team and managers regarding incident and change management.
  • Responsible for time management and recording time to project and solutions initiatives.
  • Responsible for developing end user documentation and instructions on deployed technologies and future enhancements; technical documentation responsibilities include compiling operations and maintenance reports as required, to include monthly operations and key metrics reports.

The successful candidate must be able to design, configure, troubleshoot, and document at least several of the following as they relate to Collaboration solutions:

  • Cisco Unified Communications Manager (CUCM)
  • Cisco Session Management Edition (SME
  • Cisco Unified Border Element (CUBE)
  • Cisco Unity Connection (CUC)
  • Cisco Unified Presence (IM&P)
  • Cisco TelePresence Management Suite (TMS)
  • Cisco Expressway (VCS-C / E) 
  • Cisco TelePresence MCU
  • Cisco Meeting Server (CME)
  • Cisco Unified Contact Center (UCCX)
  • Cisco WebEx Web Conferencing 
  • Cisco Jabber
  • Cisco Prime Collaboration Deployment
  • Cisco Administrative XML (AXL)
  • Cisco IOS Voice Gateway 
  • Cisco Collaboration Infrastructure (basic configuration of routers/switches/services)
  • Quality of Service and Security in Cisco Collaboration Solutions


  • 8+ years of experience in Cisco networks and Cisco Unified Communications deployment and/or operation. CCNA (Required); CCNP-Voice (Required); CCIE-Voice (Highly Desired). Associates Degree (Required), Bachelor’s Degree (Highly Desired). 
  • Expert knowledge of Cisco Unified Communications Manager; Cisco Unity Connection; Cisco Unified Presence Server; Jabber; WebEx;  Cisco Unified Contact Center Express; Attendant Console Solutions (Cisco & Bridge); Cisco Telepresence; Cisco Show & Share; Cisco ECDS; Video Communications Server; Cisco TelePresence Management Suite; Cisco Emergency Responder; Cisco Communications Gateways (ISR); SIP Trunk Interfaces; FXO and FXS Interfaces; SRST; Cisco Routers; Cisco Switches; Cisco Wireless ; Quality of Service
  • Knowledge of Cisco UCS Server; VMWare Virtual Infrastructure
  • Knowledge of Microsoft Active Directory; IIS; Database (MS SQL, MySQL, PostgreSQL).
  • Knowledge in setup and configuration of Cisco Prime; Microsoft Systems Center Operations Manager; Solarwinds.
  • Knowledge of Visual Basic Scripting, JS, SOAP, XML, JSON, PHP HTML, CSS, PowerShell and C# programming.Proficient in and k
  • Highly capable of creating technical deliverables utilizing MS Project, MS Word, MS Visio, MS Excel, and MS PowerPoint.
  • Knowledge of Windows and Mac OSX in a LAN environment.
  • Must be able to multitask and work in a fast-paced environment.
  • Must have excellent communications skills, customer service skills, follow-up skills and organizational skills.
  • Excellent problem solving, analytical skills and troubleshooting skills with the ability to think outside the box.
  • Team player, who is ambitious, self-motivated with excellent interpersonal skills and patience working with others.
  • Capable of grasping new concepts without prior experience.
  • Ability to travel or work overtime, as needed.
  • Ability to lift or move equipment, as needed.

Location and Reporting
This role is based in Berlin, Germany

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

1The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.






White case logo

White & Case LLP